Darrell GilkesDashboard
DG
Monday, 22 June 2026

Good afternoon, Darrell.

You're 5 modules from your SC-200 cert, and Oscar's booked your next one-to-one for Mon 1 Jun, 10:30.

Continue SC-200 View one-to-ones
DG
Across the company

Needs Your Attention

5 to action
4 leave requests to approve
ACTION
Includes 1 line manager · Service Desk
Take a look
3 incentive payouts to confirm
ACTION
Earned · awaiting payroll handoff
Take a look
7 catalogue changes to review
ACTION
Claude-proposed · awaiting sign-off
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Schedule next appraisal · 2 people
ACTION
Amelia Whitmore · Nia Hargreaves
Take a look
1 overdue one-to-one
ACTION
Service Desk · needs rescheduling
Take a look
Suggested Agenda: Connor Bailey
AI insight
KnowBe4 risk 63 (High), module overdue, an overdue one-to-one and 4 skills below benchmark (Microsoft 365, Teams & Voice, Datto RMM, Autotask PSA).
Suggested action Hold a focused one-to-one — cover the outstanding security module, reschedule the one-to-one this week and agree a plan for the below-benchmark skills.
Suggested Agenda: Tomáš Novák
AI insight
KnowBe4 risk 48 (Moderate), module overdue and 3 skills below benchmark (Intune / Endpoint, Networking, Datto RMM).
Suggested action Hold a focused one-to-one — cover the outstanding security module and agree a plan for the below-benchmark skills.
Next One-to-One
upcoming
OR
Oscar Reeves
Service Desk Manager · with you
Mon 1 Jun, 10:30Open
In Progress
1/6 modules
Security Operations Analyst
SC-200 · Microsoft Learn · £300 on pass
17% completeContinue
Leave Balance
2026/27
10 days
remaining
Next off: 12 Aug–23 AugRequest
Security Risk Score
LOW
16
-25
Training dueKnowBe4
Recognition

Kudos

4 for you
Synced from the #service-desk kudos channel in Microsoft Teams
OR
Oscar Reeves
recognised you· 2 days ago
Went the extra mile

Stayed late to get the Northwind tenant back online before Monday. The customer noticed — thank you.

#service-desk
NH
Nia Hargreaves
recognised you· 5 days ago
Shared knowledge

Your Sentinel triage cheat-sheet has saved the whole desk hours this week.

#service-desk
AW
Amelia Whitmore
recognised you· 1 week ago
Team player

Picked up my tickets without being asked when I was off sick. A proper teammate.

#service-desk
PS
Priya Shah
recognised you· 2 weeks ago
Problem solver

Spotted the Intune policy clash the rest of us missed. Sharp work.

#service-desk
Did you know
Ask Ascend "what do I get towards glasses?" — the answer comes straight from the handbook.
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